What we do

OpInt™
Method
Click to find out more
Risk and
Control
Click to find out more
Payments
Assurance
Click to find out more
Business Flow
Stability




How we do it

We deliver end to end real time monitoring and measurement systems from process discovery to metrics improvement.



  • Service
    Delivery


    Discover how it really works

    • Defining the Business and IT Services
    • Deliverables include clarity on the problem and benefits, discovery of key value chains and design of core services to be measured.
  • Metrics
    definition


    Agree the what drives performance

    • Working with the teams to define the metrics, service level targets and KPIs to be measured.
    • This includes defining metrics owners, thresholds, actions on alerts and cause/impact chains.
    • At this stage, the mock up designs provide a visualization.
  • Monitoring
    design


    Design how to measure it

    • Defining what data will be mined from monitoring tools to establish the real metric performance.
    • Metric performance is often derived from a “collection” of data observations in the underlying monitoring. The Monitoring Design service rolls up the data in the targets / metrics with a set of rules, showing clearly the top level performance and ability to drill into details.
  • Monitoring
    delivery


    Flash the lights

    • Implementing in monitoring tooling.
    • Our team can work with your support engineers to implement and configure your monitoring tool to deliver the information required.
  • Measure
    and Improve


    Get the benefits

    • Ensuring the solution delivers the value.
    • At the final stage, our team will provide ongoing training and support to ensure the solution is used and adds value. Typical changes at this stage as include metric refinement, threshold changes, ownership changes and dashboard modifications.

Our services cover the full lifecycle of a process monitoring programme. Clients can choose the full lifecycle, or focus on a particular service where they want to deliver the rest themselves, or the problem needs a specific focus.


Alpha Insight - What we do


Our Solutions

Our solutions are standard methodologies to business problems we solve. We have developed optimised routes through our lifecycle to ensure focussed and cost effective problem resolution.


Payment processing has daily service level targets which need to be met to ensure payments go out the door. Processing a payment often involves a complex interaction of system activity and people activity, such as processing files and processing rejects. If any step in the critical chain breaks, a bank leaves itself open to not just unhappy clients, but regulatory fines.

Service
Delivery

Using our payment specialists, we can rapidly apply our experience to your landscape speeding up process discovery.

Metrics
definition

We already have a library of common metrics which are critical to payments, and so can help you get to the critical metrics to measure for success.

Monitoring
design

We have both proven designs for payments and have already created toolkits for common payment problems and platforms.

Monitoring
delivery

Our standard designs combined with our payment knowledge means we can apply the right solutions which don’t impact performance, but get the data you need to manage the platform.

Measure
and Improve

Our MDB for Payments solution provides ops users and crisis management with the ability to update thresholds on critical business days, understand next cut off and process bottlenecks.

BCBS239 puts a number of key principles onto a bank's risk reporting and risk metrics. At its heart, it asks a bank to ensure the risk reports are timely, complete and accurate. But it also asks that this apply to the data aggregation processes to create the risk report. And banks are struggling with understanding what timeliness, accuracy and completeness really mean and how to measure them.

Service
Delivery

Our process mining service can help you get straight to the heart of how the risk report is created through data aggregation.

Metrics
definition

The metrics design service identifies the set of control points which are required to measure both the aggregation, and the outcome of the risk report.

Monitoring
design

Across BCBS239, the same metrics continue to appear: we have a set of standard design patterns to support these already.

Monitoring
delivery

We have created a fast track delivery process which puts compliance at its heart. With deadlines looming, our process will provide the minimum data you need to report to the regulator.

Measure
and Improve

Our MDB for Governance solution provides key functionality to measure control points in terms of RAG status and value, and aggregate these up to a key risk owner level.

Many banks face the same issue: a spaghetti of systems required to process a trade end to end. Whilst most have improved stability, they can't get ahead of the game to fix issues before they impact the business. And ultimately the regulator keeps asking the same questions on showing transparency and control.

Service
Delivery

Process mining for Stability focusses at technical feeds and interfaces, mapping out the files, feeds and data required from front to back to support a product flow.

Metrics
definition

Our stability metrics are Service Level Targets, and can be used to measure service performance across the platform by group or vendor.

Monitoring
design

We have a standard set of stability metrics which we instrument applications for, to allow availability monitoring and interface monitoring.

Monitoring
delivery

Applying our standard patterns, we can teach your developers to embed these into their applications making the solution hugely scalable.

Measure
and Improve

Our MDB for Stability provides views of current service level target performance but also time to breach. In addition, it provides a view of file performance allowing you to be alerted.

Month end processing in a bank is highly complex. All the bank’s systems need to feed data over a set period of days, to a set quality and set time to a few central accounting systems. Errors give rise to multiple adjustments, additional operational cost and ultimately errors in accounting.

Service
Delivery

Our finance analysis can quickly understand how the month end process flows work to create the required reports on time.

Metrics
definition

We look for both operational and technical metrics and their dependencies as we know both need to work in sequence for a successful report.

Monitoring
design

Commonly, banks have created solutions to monitor parts of the process - but its not the full picture. Our designs allow us to monitor the “monitoring” to create a full view of the process.

Monitoring
delivery

We can apply standard finance design patterns to speed up implementation.

Measure
and Improve

Our MDB for Finance provides views and information on the critical chain of processing, alerting early when bottlenecks impact the critical days at month end.

As banks move more to a digital world, ensuring a great client experience is vital. Equally important is meeting the client expectations. Too many times we see a bank's clients calling them before they know there is a problem.

Service
Delivery

We map out the client journeys to ensure you know how you process your digital business

Metrics
definition

We will define the key service targets which are critical to meeting the client expectations

Monitoring
design

We will create a monitoring and dashboard design which provides transparency into the metrics performance

Monitoring
delivery

We will Implement the monitoring using our rapid instrumentation services

Measure
and Improve

We will embed the monitoring into your existing client management processes to ensure you react before they know



 

 

iControl - AI's Operational Intelligence Platform


Real time performance
see in real time the status of critical business and IT metrics
Self service dashboarding: create your own drag and drop dashboards for
Thresholds on the Fly: change your thresholds to match the market conditions
Analytical history: use the history of performance across the platform to identify bottlenecks
Trending and predictive
Extrapolate critical information to see when things are going to break
Dashboaring and Reporting
Metrics
Database
Rules Engine Big Data
Analytics
  Event Stream  
Standard Connectors
Machine
Layer
Machine
Layer
Machine
Layer
Machine
Layer
Impact Analysis: Understand which clients are impacted and the size of a break
Time to Breach: see clearly how long you have to fix the problem until the next cut off
What If and Scenario Testing: test out the impact of changes to the upstream performance criteria
As banks move more to a digital world, ensuring a great client experience is vital. Equally important is meeting the client expectations. Too many times we see a bank's clients calling them before they know there is a problem.
  • Mine
    the process

    We map out the client journeys to ensure you know how you process your digital business

  • Metrics
    definition

    We will define the key service targets which are critical to meeting the client expectations

  • Monitoring
    design

    We will create a monitoring and dashboard design which provides transparency into the metrics performance

  • Monitoring
    delivery

    We will Implement the monitoring using our rapid instrumentation services

  • Measure
    and Improve

    We will embed the monitoring into your existing client management processes to ensure you react before they know

BCBS239 puts a number of key principles onto a bank's risk reporting and risk metrics. At its heart, it asks a bank to ensure the risk reports are timely, complete and accurate. But it also asks that this apply to the data aggregation processes to create the risk report. And banks are struggling with understanding what timeliness, accuracy and completeness really mean and how to measure them.
  • Mine
    the process

    Our process mining service can help you get straight to the heart of how the risk report is created through data aggregation.

  • Metrics
    definition

    The metrics design service identifies the set of control points which are required to measure both the aggregation, and the outcome of the risk report.

  • Monitoring
    design

    Across BCBS239, the same metrics continue to appear: we have a set of standard design patterns to support these already.

  • Monitoring
    delivery

    We have created a fast track delivery process which puts compliance at its heart. With deadlines looming, our process will provide the minimum data you need to report to the regulator.

  • Measure
    and Improve

    Our MDB for Governance solution provides key functionality to measure control points in terms of RAG status and value, and aggregate these up to a key risk owner level.

Many banks face the same issue: a spaghetti of systems required to process a trade end to end. Whilst most have improved stability, they can't get ahead of the game to fix issues before they impact the business. And ultimately the regulator keeps asking the same questions on showing transparency and control.
  • Mine
    the process

    Process mining for Stability focusses at technical feeds and interfaces, mapping out the files, feeds and data required from front to back to support a product flow.

  • Metrics
    definition

    Our stability metrics are Service Level Targets, and can be used to measure service performance across the platform by group or vendor.

  • Monitoring
    design

    We have a standard set of stability metrics which we instrument applications for, to allow availability monitoring and interface monitoring.

  • Monitoring
    delivery

    Applying our standard patterns, we can teach your developers to embed these into their applications making the solution hugely scalable.

  • Measure
    and Improve

    Our MDB for Stability provides views of current service level target performance but also time to breach. In addition, it provides a view of file performance allowing you to be alerted.

Month end processing in a bank is highly complex. All the bank's systems need to feed data over a set period of days, to a set quality and set time to a few central accounting systems. Errors give rise to multiple adjustments, additional operational cost and ultimately errors in accounting.

  • Mine
    the process

    Our finance analysis can quickly understand how the month end process flows work to create the required reports on time.

  • Metrics
    definition

    We look for both operational and technical metrics and their dependencies as we know both need to work in sequence for a successful report.

  • Monitoring
    design

    Commonly, banks have created solutions to monitor parts of the process - but its not the full picture. Our designs allow us to monitor the “monitoring” to create a full view of the process.

  • Monitoring
    delivery

    We can apply standard finance design patterns to speed up implementation.

  • Measure
    and Improve

    Our MDB for Finance provides views and information on the critical chain of processing, alerting early when bottlenecks impact the critical days at month end.

As banks move more to a digital world, ensuring a great client experience is vital. Equally important is meeting the client expectations. Too many times we see a bank's clients calling them before they know there is a problem.
  • Mine
    the process

    We map out the client journeys to ensure you know how you process your digital business

  • Metrics
    definition

    We will define the key service targets which are critical to meeting the client expectations

  • Monitoring
    design

    We will create a monitoring and dashboard design which provides transparency into the metrics performance

  • Monitoring
    delivery

    We will Implement the monitoring using our rapid instrumentation services

  • Measure
    and Improve

    We will embed the monitoring into your existing client management processes to ensure you react before they know




Contact Us

For new business enquiries we will put you in touch with one of our Directors who will take the time to understand your challenges and explain how Alpha Insight may be able to help.

HCL Technologies Limited
Axon Centre, Church Road,
Egham, Surrey, TW20 9QB
Email: digital@hcl.com